Pay in Store and Checks payment functions are not working

Please process Pay in Store and Checks in InstallConnect (ICon).

Install2Go Download and Installation

Install2Go is a mobile application that supports our service providers with contracts, leads, purchase orders, and payments while in the customer's home.


  1. Create Leads
  2. Create PO Change Orders
  3. Process Payments
  4. Generate and Complete Documents

HD Docs Companion App

If you have issues to report with HD Docs, please call the Technology Support Team. You can revert to the in-app editing experience by removing HD Docs from your device.

Contact Technology Support

Email :
Phone :   1-877-484-3457 Option 1

When reporting a problem to support please include the device type (iOS or Android), manufacturer and model, version of Install2Go, and your userid. This helps us route your problem to someone that can help as quickly as possible.

iOS Version 4.6 Release Notes:

June 6, 2022

Android Version 4.6 Release Notes:

August 22, 2022

iOS Support requirements

Install2Go currently supports devices using iOS 11 through iOS 15. For the best experience using Install2Go use a device from our list of fully supported devices.

Devices with less than 2GB of memory are sufficent for most activities within the applition with the exception of editing large documents such as the HVAC or Bathroom remodeling agreement in states such as CA and NJ with large state supplements.

You can find your device identifier on the back of the case. Look below the Apple logo for the word Model. The model number will be a letter and a four digit number such as A1549. You can correlate that model number to a more descriptive name and see device specifications at

Fully supported devices that are 64bit and have at least 2GB of memory
iPad Air 2
iPad Mini 4 (suggested)
iPad (2017) (suggested)
iPad Pro 9.7 inch (suggested)
iPad Pro 12.9 inch (suggested)
iPhone 6s
iPhone 6s Plus
iPhone SE
iPhone 7 (suggested)
iPhone 7 Plus (suggested)
iPhone 8(suggested)
iPhone 8 Plus (suggested)
iPhone 9 (suggested)
iPhone 9 Plus (suggested)
iPhone X, XR, XS, XS Max (suggested)
Supported devices with lower than the suggested 2GB of memory
iPad Air
iPad Mini 2
iPad Mini 3
iPhone 5s
iPhone 6
iPhone 6 Plus

Android Support requirements

The minimum supported version Android operating system version is Lollipop (5.0), although we recommend using the most up to date version. Your device must have a 3G or 4G data plan enabled.

Supported devices
Samsung Galaxy Note 4, 5, 6, 7, 8, 9
Samsung Galaxy S4, S5, S6, S7, S8, S9
Samsung Galaxy Tab 3, Tab 4 (10", 12"), Tab S (10")
Most Samsung tablets manufactured in 2015 or later that have a 10" or greater screen size