Install2Go is a mobile application that supports our service providers with contracts, leads, purchase orders, and payments while in the customer's home.
Android users may have to delete the current version of Install2Go before
updating to the new version.
If you have issues to report with HD Docs, please call the Technology Support Team. You can revert to the in-app editing experience by removing HD Docs from your device.
|Email :||HDConnect_Support@homedepot.com||Phone :||1-877-484-3457 Option 1|
When reporting a problem to support please include the device type (iOS or Android), manufacturer and model, version of Install2Go, and your userid. This helps us route your problem to someone that can help as quickly as possible.
September 8, 2021
September 8, 2021
Install2Go currently supports devices using iOS 11 through iOS 15. For the best experience using Install2Go use a device from our list of fully supported devices. As of version 3.0, 32-bit iOS devices are no longer supported.
Devices with less than 2GB of memory are sufficent for most activities within the applition with the exception of editing large documents such as the HVAC or Bathroom remodeling agreement in states such as CA and NJ with large state supplements.
You can find your device identifier on the back of the case. Look below the Apple logo for the word Model. The model number will be a letter and a four digit number such as A1549. You can correlate that model number to a more descriptive name and see device specifications at everymac.com
|Fully supported devices that are 64bit and have at least 2GB of memory|
|iPad Air 2|
|iPad Mini 4 (suggested)|
|iPad (2017) (suggested)|
|iPad Pro 9.7 inch (suggested)|
|iPad Pro 12.9 inch (suggested)|
|iPhone 6s Plus|
|iPhone 7 (suggested)|
|iPhone 7 Plus (suggested)|
|iPhone 8 Plus (suggested)|
|iPhone 9 (suggested)|
|iPhone 9 Plus (suggested)|
|iPhone X, XR, XS, XS Max (suggested)|
|Supported devices with lower than the suggested 2GB of memory|
|iPad Mini 2|
|iPad Mini 3|
|iPhone 6 Plus|
|Support 32-bit devices has been discontinued as of April 2018|
|iPad 3rd generation|
|iPad 4th generation|
The minimum supported version Android operating system version is Lollipop (5.0), although we recommend using the most up to date version. Your device must have a 3G or 4G data plan enabled.
Note: Support for Android version 4.X was been dropped in version 3.4.
|Samsung Galaxy Note 4, 5, 6, 7, 8, 9|
|Samsung Galaxy S4, S5, S6, S7, S8, S9|
|Samsung Galaxy Tab 3, Tab 4 (10", 12"), Tab S (10")|
|Most Samsung tablets manufactured in 2015 or later that have a 10" or greater screen size|